Part 1. Reflect on an instance in which you have tried to make some form of systemic change in your own life, work, or other system. It could be an instance where someone else started a systemic change process and you were part of the group being changed. Tell me what it was, how it went, and how you feel about it. What did you learn from the experience?
I have been involved several systems changes during my 15 years of professional career. I will share the experience of my involvement in the last systems change at my current work place. I was given the leadership responsibility of a tough system change of a university where people have been using a in house custom made web-based application for information sharing which they called “Courses Website”. It was a bit shocking for me to know that they never heard of a learning management system as being part of a university system where other system university uses the learning management system (LMS) widely in their campus. I have realized during the implementation of LMS why this university clients were kept aside from taking advantage of using the system’s LMS instead of using the in house system which is not an efficient system at all.
I have experience working with people from different professional background and this is the first time I am dealing with people from medical profession. I was confident that I am familiar with health sector people from my earlier job at one of the top health science university in the nation but I was not aware of this specific group of people which I do not want to label and did not have the chance to work with. This group of people was the toughest to change and still after five years later with 2 LMS implementation I find them not enthusiastic about it. They just reply on their assistant rather than taking their own responsibility as an instructor. This could be they do not have enough time to involve in this aspect as they have other services beyond teaching. This could be there is no motivation in teaching from the hierarchy. Or, this may be one of the failure that I need to work with to bring change in their attitude toward LMS and other technology tools implementation in this environment.
Now, I know I did do system analysis during my involvement of all technologies implementation process in my career. I formed a committee with members from each schools withing the university and met with them separately from my other team which I build with IT departments and the system’s university in other campus. I started my campaign. I start meeting with each individual department faculty and staff and started studying and observing their personality that later I used to recruit them as pioneer in this change process. And most importantly the custom system was not an LMS that was just an FTP based file sharing process. Without bringing the custom system I was just focusing on the advantages of using an LMS for their instructional purposes. The strategies worked. I implemented the new LMS within 6 months for the first time.
The things that I did not like during the system change is the meta system’s action for those who used to manage the in house built custom system. I found some of them are no longer here. I was watching the change powerless and felt bit unhappy. My boss’s boss started massive restructuring in her territory without thinking much of a systems thinking and systems analysis. Like I mentioned before some systems change affected me too within two years. I found myself moving from office to office 3 times within 3 years but was able to continue my services till now. After 4 years later I found out that the person who was doing all these systems changes that caused the system becomes less efficient and less effective are no longer here. Finally, the higher level systems agents realized it and let the person go. I have learned the most valuable experienced during my tenure here and now I am ready to move next level of my career. My leadership style would be transformational rather authoritative. If i am not successful that is okay because I think some times we have to accept failure for common good. I do not want the good that brings harms to others in general.
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Part 2. Think about the project you just did. Was it how you wanted it to come out? What did you learn from the process, your interactions with peers, etc. Free form this a bit and talk about what interested you about your system and what you might have missed without examining the myriad systems surrounding the one you were focused on here.
The project that I finished is about a meso-systems analysis. I felt it was bit easier than the micro-systems analysis. Both micro-and meso-systems analysis were done using Banathy’s two lenses, System-Environment and Structure/Functions models. The analysis using system-environment model was very tough as I did not have clear understanding about system analysis. But the last project which was meso-system analysis using function/structure was easy to define the system image, identify purpose and systems specification, identify the functions of the system, determine the components of the system that will carry out the functions, and define the structure of the system and its relationships among various parts. This structure/functions gave the specific guidelines that was very helpful to analysis the meso-system analysis.
I felt having more freedom to analyze a meso-system than that of a micro-system. Micro-system analysis was restricted to me in terms of limitation of considering a fixed static single point of time. It was hard to identify the purpose and also make recommendations. Where as meso-systems analysis was over a period of time that made it easy to offer comprehensive recommendations. I believe it will be more perfect in meta-system level analysis to make over all recommendations after analyzing to improve a system’s effectiveness response to its changes. Banathy’s list of questions guided to organize and identify functions of elements in the systems. The important thing I learned from Banathy’s model is how to identify components, their relationships, and used these info to create mind maps.
Peer interactions were useful. I strongly believe interactions is a good teaching strategy. I will use it if I choose to be an instructor if not I will recommend who are instructors to use it. It has been very helpful to this class to understand and clear any complex idea through interactions between instructor and students and peer interactions. Some students exchange task two for peer feedback and it was tremendously helpful to get the feedback in improving the task. One of the smart students shared how the student analyzed a meso-systems thinking it as micro-system. It was a big lesson to learn how complex is complex thinking. I though I was the only person who was struggling in this class but peer instructions helped clearing lots of misconceptions and helped improving the understanding of many complex things.
My interest to this system become deeper because I am analyzing my own micro-and meso-systems. The meso-systems was the Center for Innovative Learning where I work and I have been seeing its evolution for last five years. I have been physically and emotionally attached to its evolution since its inception. The Center for Learning & Development was established in 2010 with the goals of faculty training and development to improve students learning outcomes. For some mysterious reasons the systemic changes started and after two years another center has been created by the name of Center for Online Education in 2012. Then again in 2014 both centers merged together with a new name Center for Innovative Learning. During this five years periods lots of things happened which are now I know as systemic changes. I was not aware of how system changes affect its components and effectiveness of the system. Lots of things I did not understand before I took this class. Now, I am able to connect and understand because of my knowledge about systemic thinking and systems change that I learned from this class. Actually I was interested to learn about the systems design and analysis due to witnessing these events in my career that motivated me to take this class. I am glad I have learn some new things that will be helpful in my future professional career.
Reference
Banathy, B. H. (1973). The functions/structure model. In Developing a systems view of education: The systems-model approach (pp. 59–97). Salinas, CA: Intersystems Publications.
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